The new Samsung Members app is available for download 1

The new Samsung Members app is available for download

Buying a phone is usually a cut and dried affair with a preorder bonus at most to sweeten the pot. In 2016. Samsung introduced their mySamsung loyalty app that made owning one of their phones in the long term a very pleasant prospect with a constant deluge of freebies and discounts for food, dining and lifestyle products. All good things must come to an end though and Samsung is decommissioning the mySamsung app for their improved Samsung Members app.

The older mySamsung app will stop working on 1 March 2018 so you'll need to download the new Samsung Members app

The older mySamsung app will stop working on 1 March 2018 so you’ll need to download the new Samsung Members app


In terms of functionality, the Samsung Members app is functionally similar to the mySamsung app with several improvements along with an easier to see layout. With the new Samsung Members app, you still get a shortcut to access customer service, allow permissions for remote support and live chat for assistance though it’s easier to find and access. You’re also able to see the nearest authorised service location for your phone based on where you are located.

Like its predecessor, the Samsung Members app offers a series of free vouchers, freebies and discounts based on what Samsung device you own. Where it improves on the older mySamsung app in spades is the inclusion of an expanded diagnostics mode that helps you test more aspects of your phone to see if anything under the hood is wonky which comes in very handy.

The old mySamsung app will continue to work until 1 March 2018. After that it will cease functioning. All your warranty information and details on devices you own are stored in the cloud so transferring over to the new Samsung Members app is a seamless affair that won’t void your warranty.


The Samsung Members app is available for free download and is compatible with the following Samsung phones and tablets: Galaxy Tab S3, the Galaxy J3, J4 and J7 and the Galaxy A3, A5 and A7. In terms of the Note series, the Galaxy Note edge, the Galaxy Note, 4, 5, Note FE and the Note8. For the Galaxy S-series, the app works with the Galaxy S5, S6, S7 and S8. For more details on the app, swing by http://www.samsung.com/my/apps/samsung-members/