New Cooler Master Service Centre opens in Petaling Jaya to better serve Malaysians

By Hitech Century | June 24, 2022 |

Renowned component and peripheral purveyor Cooler Master is taking customer service up a notch with the launch of Malaysia’s first Cooler Master Service Centre in Petaling Jaya where customers can drop by for inquiries, sort out RMA claims and more.

Cooler Master Service Centre interior

What is the Cooler Master Service Centre

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The new Cooler Master Service Centre is managed by SCX Solutions Sdn Bhd and also features a Cooler Master Experience Zone where customers can experience the latest Cooler Master components and peripherals along with refreshments while awaiting RMA claims.

Cooler Master Service Centre experience

To pursue RMA claims for Cooler Master products, customers need to install the Carex app that’s free for download for iOS and the Android phones and which helps with product warranty registration, status updates on RMA claims and more along with live chat options in a future update. Once that bit of digital paperwork has been sorted out, you can mail in or physically walk into the Cooler Master Service Centre to return the RMA’ed product.

In Malaysia, the Cooler Master Service Centre is open weekdays from 9.00AM to 6.00PM and the first and third Saturday of the month from 9.00AM to 1.00PM. The Centre will close on Sundays and public holidays as well as from 12..30PM to 2.00PM for lunch. For inquiries on warranties, technical support or anything else for under the sun, you can give the Cooler Master hotline a call or a Whatsapp message from 9.00AM to 6.00PM at +6010-210-7726.